DATA PRIVACY AND MESSAGING GUIDELINES
We have created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with this website. We hold the privacy of your personal information in the highest regard. The following discloses our information gathering and dissemination practices for this website.
HotelAvailabilities recognises the importance of protecting your privacy and our policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site. This policy will be continuously assessed against new technologies, business practices and our customers’ needs.
PRIVACY AND PROTECTION OF PERSONAL DATA
We collect and process your personal data only when it is absolutely necessary.
We will never sell, rent, distribute, or publicize in any way your personal data.
If you are under 16, you MUST have your parents’ consent before using the services of this site.
Along with our company’s internal IT systems, this site is designed to comply with the following laws/regulations regarding the protection of user’s personal data: EU Data Protection Directive (DPD of year 1995)
Regulation on general EU data protection (GDPR of year 2018)
WHAT INFORMATION DO WE COLLECT?
When you visit this website you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis, and website use information collected on an aggregate basis as you and others browse our website.
PERSONAL INFORMATION YOU CHOOSE TO PROVIDE
Registration Information. When You register for any of our services or newsletters you will provide us with information about yourself.
Email Information. If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same level of protection for electronic communications as we do for information received by mail and telephone.
Communication with You. Registration or correspondence with us via email constitutes a commercial relationship and implies consent for us to communicate with you regarding our services. We promise to only send you information deemed relevant to our commercial relationship and any email communication you may receive from us highlighting our services, special offers or promotions will include an opt out or unsubscribe feature.
WEBSITE USE INFORMATION
Similar to other commercial websites, our website utilises a standard technology called ‘cookies’ (see explanation below, ‘What Are Cookies?Â’) and web server log files to collect information about how our website is used. Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our website, and the websites visited just before and just after our website.
STORAGE OF COLLECTED INFORMATION
The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details.
We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.
ACCESS TO COLLECTED INFORMATION
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at [email protected]. If you wish to deactivate your service, we will require 30 days notice in writing.
HOW DO WE USE THE INFORMATION THAT YOU PROVIDE TO US?
Broadly speaking, we use personal information for purposes of administering our business activities, provision of services, monitoring the use of services, marketing and promotional efforts, improvement of our content and service offerings, and customisation of our website’s content, layout, services and other lawful purposes. These activities improve our site and enable us to better tailor it to meet your needs.
Furthermore, such information may be shared with others on an aggregate basis. Personally identifiable information or business information will not be shared with parties except as required by law.
Occasionally, we may also use the information we collect to notify you about important changes to our website, new services, and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers.
CONTACT FORMS AND E-MAIL LINKS
If you choose to contact us using a contact form or an email link, none of the data you provide will be stored to our site or transferred or processed by any third party data processor as defined below in the section «Our third-party data processors». Instead, these data will be sent to us via an SMTP protocol (Simple Mail Transfer Protocol). Our SMTP servers are protected by a TLS security protocol (also known as SSL), meaning that email content is encrypted before being sent over the Internet. The content of the email is decrypted by our local computers and devices.
What is a cookie?
The term «cookie» refers to a small data file consisting solely of a set of text information that the site transmits to the web browser on your computer’s hard disk, either temporarily throughout your visit , or sometimes for longer periods, depending on the type of cookie. Cookies perform different operations (for example, you are distinguished from other site’s visitors or remember certain info for you like your preferences) and are used by most websites to improve your user experience.
Each cookie is unique to your browser and contains some anonymous information. A cookie typically contains the name of the cookie field, the cookie’s lifetime, and a value (usually in the form of a randomly generated unique number).
Types of cookies
The basic types of cookies are described below
These are temporary cookies that remain in the cookie file of your device’s browser only during your visit and are deleted when you close the browser.
These remain in the cookie file of your device’s browser even after the browser closes, sometimes for one year or more (the exact length of stay depends on the lifetime of each cookie). Permanent cookies are used when the site administrator may need to know who you are for more than one visit (e.g., to remember your username or your site configuration preferences).
These are cookies installed on your browser and/or hard drive of your device from the site you are visiting. This includes assigning a unique ID to you, in order to monitor your site navigation. Site creators often use first-party cookies to handle visits and for identification purposes.
These are cookies used by third parties, such as social networks to track your visits to the various sites they advertise. The site administrator has no control over these third-party cookies.
Cookies on this site and how to manage them
See the following information about the third-party cookies we use on this site, including how to disable them and the effect of disabling on the site’s functionality. If you need any help on how to manage certain types of cookies, including how to check or delete them, please visit www.aboutcookies.org.
Google Analytics cookies
Google Analytics cookies are performance analytics/logging cookies that allow us to collect anonymous information about how visitors use our site. These cookies can inform us on how many visitors use the site, the visit’s time and duration, and also provide information on how visitors navigate across the site. This information helps us improve the way our site works. They are anonymous information and do not contain personal information.
For more information on Google Analytics, please visit https://support.google.com/analytics/answer/6004245
You can disable Google Analytics tracking by visting https://tools.go ogle.com/dlpa ge/gaoptout?hl =en=GB
If you disable these cookies, your activity will not be counted or used in the statistics we collect to improve the services we provide through this site. Website functionality will not be affected.
Video providers cookies
Video providers can place cookies on your device if you watch their video on our site.
If you disable these cookies you may not be able to see the embedded videos on our site.
Social Networks cookies
Third-party social networks can place cookies on your device if you choose to share a web page of our site with another third-party Social Network site, by clicking on one of the «share» buttons.
If you disable these cookies, you will not be able to share any of our content with third-party social networks.
HOW DO WE USE INFORMATION WE COLLECT FROM COOKIES?
IP addresses are used by your computer every time you are connected to the Internet. Your IP address is a number that is used by computers on the network to identify your computer. IP addresses are automatically collected by our web server as part of demographic and profile data known as traffic data so that data (such as the web pages you request) can be sent to you.
SHARING AND SELLING INFORMATION
We do not share, sell, lend or lease any of the information that uniquely identify a subscriber (such as email addresses or personal details) with anyone except to the extent it is necessary to process transactions or provide services that you have requested.
HOW CAN YOU ACCESS AND CORRECT YOUR INFORMATION?
You may request access to all your personally identifiable information that we collect online and maintain in our database by emailing us at [email protected]
For any of your personal information stored in our database, all necessary action will be taken to be secure as possible. We will report any unlawful violation of our database or any third party data processing database to all relevant stakeholders as well as authorities within 72 hours of the violation, if it is obvious that the personal data stored in recognizable form, have been stolen.
Hotel Availabilities Ltd has taken all reasonable precautions necessary to prevent the destruction, loss or access and abuse of system information by any unauthorized third party. Hotel Availabilities Ltd processes customer data for the customer alone and not for its own, non-relevant purposes. Hotel Availabilities Ltd keeps all customer data confidential and will only disclose information about the customer to a third party if it is relevant to the service being provided through this agreement.
Any personal data collected will be processed in a fair, legal, transparent and GDPR (General Data Protection Regulation) “REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL” compliant way. GDPR compliant third party services may be used for data processing. Hotel Availabilities Ltd is authorized to act as the “processor” of personal data in behalf of the customer, who will be the “controller” of the data.
The customer must handle and process personal data and guest information according to applicable privacy and data protection regulations, such as the GDPR. The customer is responsible for obtaining consent for any processing of personal data, email communications and similar processing. The customer must honor any requests to share, modify or delete a person’s data, e g by deleting booking history data, etc. Hotel Availabilities Ltd will not unnecessarily store any data once it has been deleted by the customer. (see also Data privacy and Messaging Guidelines)