According to a Booking.com research, shows that visitors appreciate quick responses to their messages. This boosts their confidence in the booking and enhances their overall experience with the property. Accommodations with high response scores tend to have lower cancellation rates and higher review scores.
According to a Booking.com research, shows that visitors appreciate quick responses to their messages. This boosts their confidence in the booking and enhances their overall experience with the property. Accommodations with high response scores tend to have lower cancellation rates and higher review scores.
Booking.com Messaging supports the following features:
The benefits for the hotelier are:
Choice of platform for ease of communication: Accommodations can use the platform of their choice to easily exchange messages with Booking.com guests.
Happier visitors, fewer cancellations: Our data show that when visitors receive quick replies to their messages, their satisfaction improves and they are less likely to cancel.
All-channel inbox: If your platform supports multiple messaging channels, the properties can effectively manage their Booking.com messages along with their other channels in one place.
At HotelAvailabilities we continue to innovate, developing new applications and features, so that all channels are fully supported, for maximum efficiency for accommodation.
